Frequently asked questions
Find answers to the most frequently asked questions and everything you need for a smooth shopping experience.
Ordering & shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders above €300.
What are the shipping costs?
- Shipping within the Netherlands: €7.95
- Shipping within Europe: starting from €12.95 depending on the destination country.
Do you ship internationally?
Yes, we ship across Europe. Shipping rates and delivery times may vary per country.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking link by email.
Can I change or cancel my order?
If your order has not been processed yet, please contact us as soon as possible at info@ririswear.com. We will do our best to help.
Returns & refunds
What is your return policy?
Free shipping from €300. Ordered today, shipped within 1–2 business days. Not satisfied? Returns are possible within 14 days at your own expense.
Returns are only accepted for eligible items that are returned unused, unworn, and in their original condition.
Please note that custom-made jackets are non-returnable and non-exchangeable, as they are specially produced to order for each customer.
Returns will not be accepted if:
- The clothing has been worn, washed, or used.
- Labels or tags have been removed.
- The item is damaged.
- There are stains, odors, tears, or any other signs of use.
- The print, design, or any other part of the item has been damaged.
The cost of returning an item is entirely the responsibility of the customer. We recommend keeping your proof of postage until your return has been successfully processed.
Who pays for the return shipping costs?
Return shipping costs are the responsibility of the customer.
How do I request a return?
To start a return, please contact us at info@ririswear.com with your order number and reason for return.
Products & contact
How can I contact Riri’s Wear?
You can contact us anytime at info@ririswear.com. We usually respond within one business day.
How do I choose the right size?
Please check the size information on the product page. If you need additional sizing advice, feel free to contact us.
Do product colors look exactly the same in real life?
We do our best to display product colors as accurately as possible, but slight differences may occur due to screen settings and lighting.
Still have questions?
Our team is here to help. Feel free to contact us anytime and we’ll get back to you as soon as possible.